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REWARDS FAQ
WHAT IS THE BOMBSHELL REWARDS PROGRAM?
This is our way of showing our appreciation. You’ll earn points for activities on our site and you can use them to earn discounts off purchases, so the more you collect the more you save.
WHO CAN JOIN?
Anyone with an account is automatically enrolled. Reseller partners are ineligible to join the Loyalty Program but may still create a traditional Bombshell Sportswear account.
WHERE CAN I SEE MY POINTS BALANCE?
Log in to your account! Your points balance will be highlighted at the top of the page. You can also view this directly in your account center.
DO MY POINTS EXPIRE?
If not redeemed, points will expire 12 months after the date they were earned.
DO MY REWARDS EXPIRE?
Rewards will expire 2 months once they are activated in the account
WHERE DO MY REWARD DISCOUNT CODES LIVE?
These are easily accessible at checkout. If you've redeemed a voucher, you can save your special code for safe keeping or select the voucher from the dropdown menu when you get to checkout.
WHAT ARE YOUR LOYALTY TIERS AND HOW DO I LEVEL UP?
Tiers are based on your level of spend each rolling year.
When you first join the program, you are immediately entered into the Member Tier. As you continue to spend more, you will move up! These are the spend levels for each tier placement:
- Member Tier = $0-$499.99 USD
- Enthusiast Tier = $500-$999.99 USD
- Icon Tier = $1,000+ USD
Your sign up date is considered your anniversary date. You have one year from your anniversary date to level up to either the Enthusiast or Icon Tiers.
If you enter into a new tier before the end of your first anniversary date, your level up date is considered your new anniversary date. Each time you level up, you receive a new anniversary date. This means your year resets and you are able to continue spending to reach the next tier level within the next 12 months of the new anniversary date.
In order to stay in your tier, you must continue to spend to meet the threshold throughout the year.
WHY DID MY TIER GO DOWN?
You must continue to spend throughout the year from your anniversary date to maintain your tier status. If you do not spend a certain amount during the 12 months from your anniversary date then you'll move down a tier, or possibly two. These are the spend thresholds for each tier:
- Member Tier = $0-$499.99 USD
- Enthusiast Tier = $500-$999.99 USD
- Icon Tier = $1,000+ USD
In order to stay in your tier, you must continue to spend to meet the threshold throughout the year.
For example, if you are in the Icon Tier and only spend $500-$999.99 throughout the following year of your new anniversary date, you will be moved down to the Enthusiast tier. If you spend $0-$499.99 throughout the following year of your new anniversary date, you will be moved down to the Member Tier.
Please note: Returns will also reduce your spend threshold which may cause you to go down a tier as well if the purchase increased your tier, but the return value lowered your overall spend threshold.
WHAT HAPPENS TO MY POINTS/TIER STATUS IF I RETURN A PURCHASE?
If you return a purchase, the points you earned for that purchase will be deducted from your account. If the purchase brings you to the next tier, and the return value lowers you tier spend threshold, you will move back down a tier level.
WHEN DO I GET MY BIRTHDAY GIFT?
On your birthday! The only instance in which birthday credits will be delayed until next year is if your birthday is within 1 day from the day you entered it.
I FORGOT TO USE MY POINTS AT CHECKOUT, CAN I APPLY THEM RETROACTIVELY?
No, unfortunately points cannot be redeemed on an order after the purchase has been completed.
WHY DID MY ACCOUNT BALANCE GO DOWN?
You, or someone you referred, cancelled or returned a purchase.
I'VE DOWNLOADED THE APP, BUT I DON'T SEE THIS REFLECTED IN MY ACTIVITY.
It could be that you may have a second account where you downloaded the app and received rewards for completing this activity. If you have any questions, please reach out to customerservice@bombshellsportswear.com
I COMPLETED AN ACTIVITY BUT DIDN'T EARN POINTS.
It can sometimes take a few minutes for us to process your activity and provide your points.
HOW DO I LEAVE THE PROGRAM?
If you no longer wish to earn points, please contact us at customerservice@bombshellsportswear.com and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.
WHAT HAPPENS IF I LEAVE AND DECIDE TO JOIN AGAIN?
Just contact us at customerservice@bombshellsportswear.com and we'll re-enroll you. However, your points total will begin from zero.
WHERE CAN I REPORT A PROBLEM OR GIVE FEEDBACK?
Please reach out to customerservice@bombshellsportswear.com and we'll be able to assist you.
REFERRALS FAQ
HOW CAN I EARN POINTS?
Earn points by signing up, making purchases, and more! Check out all the ways to earn above.
HOW DOES THE REFER A FRIEND PROGRAM WORK?
When you refer a friend, they will receive a link to purchase with a special discount that will automatically apply to their first order, and you’ll receive a reward too!
HOW DO I REFER A FRIEND?
Enter your name and email above, click "INVITE FRIENDS" to share your unique referral link with friends and family. They can use the link to make their first purchase, and their discount will automatically be applied at checkout.
HOW DO I TRACK THE NUMBER OF REFERRALS I'VE MADE?
Enter your name and email above, click "INVITE FRIENDS." You'll then see a link "My
Stats'. From there, you can send yourself an email which will contain your stats.
IS THERE A LIMIT TO HOW MANY PEOPLE I CAN REFER?
No, there is no limit to the number of people you can refer. You can refer as many friends as you like, and you'll get a reward for each successful referral!
HOW DOES MY FRIEND GET THE DISCOUNT?
When your friend uses your unique referral link, the discount will automatically be applied to their first order at checkout.
CAN I REFER FRIENDS WHO ARE ALREADY CUSTOMERS?
No. The referral reward is only valid for new customers.