We have partnered with Redo to provide shipping protection against lost, stolen and damaged packages. When you add Redo's Checkout+ to your order, you will be fully protected in the event something goes wrong with your shipment. US customers also receive free returns and exchanges if you purchase Checkout+. International customers receive free returns with Checkout+ as we do not allow international exchanges.

Simply add Checkout+ to your cart at checkout and you will have full protection should something go wrong with your shipment along with free returns.

You may purchase shipping protection on items marked FINAL SALE; however, these items are only protected in the event your package is lost, stolen, or damaged, and remain ineligible for free returns, exchanges, or our 90 day satisfaction guarantee.

For Purchases made before July 15th, 2026 If you've purchased shipping insurance (provided by Onward), to your order, you will be able to file a claim for lost, stolen, or damaged items, and have the option of receiving a refund or a reorder based on the type of claim. Your claim will typically be reviewed for approval within a day provided that we have received all the requested information. File a claim here

To learn more about shipping insurance, you can find the details here.

For Purchases made after July 15th, 2026 If you've purchased shipping insurance (provided by Redo), you will not be charged for returns or exchanges. You will also be able to file a claim for lost, stolen, or damaged items, and have the option of receiving a refund or a reorder based on the type of claim. Your claim will typically be reviewed for approval within a day provided that we have received all the requested information. File a claim here

For any questions please email us

Redo is a shipping protection service that covers packages that are lost, stolen, or damaged in transit. If you add Redo to your order, you will be able to file a claim with just a few clicks and have the option of receiving a refund or a reorder based on the type of claim. Your claim will typically be reviewed for approval within a day provided that we have received all the requested information.

If your package is lost or stolen, claims must be filed within 90 days of the purchase date.

Not a problem! Any replacement orders that are placed by Redo are still insured by Redo.

Package protection may be purchased for items marked FINAL SALE but will only protect your package in the event of loss, theft, or damage. FINAL SALE items are ineligible for free returns, exchanges, or the 90 day satisfaction guarantee.